Vertical

 

 Extended returns until January 31st

 

SHIPPING AND RETURNS

 

Please find below our pricing policy for shipping and return charges associated with e-commerce orders made on verticalmountain.com. Please refer to the country of delivery for details of charges and delivery times *.


  

RETURNS :

Follow these steps to return a product(s):

1: You have up to 14 days after delivery of your order to make a return request.
2. Login to your customer account and go to “my orders”, view the order you want to return and select the button > Return
3. Follow the steps selecting the item(s) you would like to return and once you have finalised your return request, you will be allocated a returns number that is also confirmed via email. The status of your return will be pending, you can view all of your returns in your customer account.
4. Once our customer service team have reviewed your return request and validated your return, you will receive a prepaid returns label via email. You have up to 30 days to send us your return using this prepaid label.
5. Once we have received your return, we will refund you the total amount of the item(s) returned. You will be refunded back to the same payment method when ordered (Paypal, card, loyalty points…).


  

SHIPPING & RETURN UNITED KINGDOM


  

Country

Standard home delivery 
3 to 5 days

Express home delivery 
48h

Return fee
UNITED KINGDOM FREE £ 15 FREE


  

SHIPPING & RETURN EXCEPT UNITED KINGDOM


  

Country

Standard home delivery 
5 to 7 days

Express home
delivery 

Return fee
FRANCE FREE €15 FREE
ITALY FREE €15 FREE
GERMANY / AUSTRIA FREE €15 FREE
DOM TOM FREE - AT YOUR CHARGE
OTHER EUROPEAN COUNTRIES FREE - FREE
REST OF THE WOLRD FREE - AT YOUR CHARGE


  
  

*Approximate time from the shipment date

 

 



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